Description
Position Overview

The Kids Kamp Supervisor oversees the daily operations of the Kids Kamp program, a full-day ski school experience for beginner to lower-intermediate children ages 4–12. This role is responsible for staff leadership, program execution, guest experience, and on-snow support to ensure a safe, fun, and high-quality learning environment. 

Core Responsibilities

Program Operations

Oversee all daily operations of the Kids Kamp program, including check-in, group organization, lesson flow, and dismissal 
Coordinate lesson assignments and group placements based on age, ability, and staffing 
Create weekly staff schedules and manage labor based on demand & budget
Coordinate with the front desk and welcome center on cancellations, online lesson sales, and day of lesson sales 
Ensure smooth day-to-day execution across all program areas 
 

Staff Leadership & Development

Hire, train, supervise, and evaluate Kids Kamp instructors 
Delegate daily work assignments appropriately & effectively
Provide on-snow coaching based on guest feedback and observed performance 
Partner with the Technical Director to support training initiatives 
Assist with pre-season and in-season staff training 
Foster a positive, team-oriented work environment 
 

Guest Experience

Positively interact with parents and children throughout the day 
Serve as a point of contact for guest questions, concerns, and issue resolution 
Ensure children are placed appropriately and having a positive experience 
Handle guest concerns professionally and in a timely manner 
 

Safety & Program Quality

Enforce all Snowsports School and Waterville Valley policies and procedures 
Maintain a safe environment for children in all settings (on-snow and indoor) 
Monitor instructor performance, group control, and attentiveness 
Respond to and manage incidents as they arise 
Conduct weekly safety meetings with staff
 

On-Snow Support

Provide real-time support and coaching to instructors during the day 
Step into lessons when needed (coverage, high-demand, or guest issues) 
Maintain visibility across the program to ensure quality and consistency 
 

Administrative & Operational Support

Manage and respond to email, phone messages, and shared communication channels 
Complete weekly payroll and scheduling accurately and timely
Assist other Snowsports departments and resort operations as needed (including rentals) 
Help maintain cleanliness and organization of facilities; direct staff to do the same 
Perform additional duties as assigned by management 
Collaborate with co-supervisors to ensure all programs are staffed appropriately
Consistently manage lesson inventory to ensure staffing levels are appropriate 
 

Decision Authority

Assign and adjust instructor/group placements throughout the day 
Control staffing levels and weekly schedules 
Address and resolve guest concerns in real time 
Make operational decisions to maintain safe ratios and program quality 
 

Key Qualities for Success

Strong organizational and leadership skills 
Ability to keep composure under pressure and manage dynamic situations effectively
Clear and effective communication with staff and guests 
Positive, approachable, and team-oriented leadership style 
Strong problem-solving and decision-making ability 
 

Requirements

PSIA/AASI Level I Certification and Children’s Specialist 1 (CS1) preferred 
Minimum 2 seasons of instructing experience 
Prior experience working with children ages 4–12 
Strong intermediate to advanced skiing ability 
Commitment to full winter season (November through early April) 
Availability for full-time schedule (40+ hours/week), including holidays 
 

Physical Requirements:

Ability to work in variable outdoor conditions (snow, cold, wind, rain) 
Ability to stand, kneel, bend, lift, and ski for extended periods 
Ability to lift 25–50 lbs