Assistant Snow Sports Director Job Description (Job Posting)

Tyrol Basin is looking for a hardworking, snow-loving person who enjoys working with all ages, to join our team this upcoming winter season as our Assistant Snow Sports Director! 

This person is responsible for assisting the Snow Sports Director in the planning, organization, and overseeing of operations, activities, and staff within the Snow School. The ideal candidate will have some management, coaching, or leadership experience as well as the ability to either ski or snowboard (but this is not required, as we can teach you. After all, we are Instructors!). This position requires good organization, time-management, and the ability to work in fast-paced, and sometimes high-stress situations. This candidate will have excellent customer service with the ability to maintain composure and always uphold values and policies set out by Tyrol Basin Ownership and Management. This position is primarily performed in an indoor office setting but does sometimes require one to be outdoors in the elements. This candidate will work closely with, and share an office, with the Snow School Director, who handles most of the on-snow duties. 

Responsibilities

Help with the training, scheduling, and management of all staff within the Snow School, including Ski & Snowboard Instructors and Desk Staff
Performs daily lesson check-in while providing excellent customer service to lesson clients, welcoming them into the world of skiing and snowboarding
Assisting clients with the lesson check-in process: payment, filling out rental forms, putting on ski/snowboard equipment, and finding their instructor meeting location
Oversees daily Ski & Snowboard Instructor schedule as well as client schedule
Answers phones and emails; checks and responds to Snow School voicemail and email
Answering lesson questions and offering lesson advice
Occasionally helping clients through the online lesson-booking process
Works with and assists the Snow Sports Director in the planning of special events and lesson programs going on within the Snow School
Helps the Snow Sports Director in the daily assigning/pairing of lesson clients to instructor classes
Occasionally works as a Ski & Snowboard Instructor (if possessing that ability)
Occasionally works as a Ticket Seller and helps with ticket/rental sales as needed
Knowledge, Skills, and Abilities

Knowledge of computerized point of sale and online platform
Skilled in both verbal and written communication
Autonomous to organize work of self and staff
Pleasant and welcoming demeanor
Knowledge of supervisory practices and principles
Confidence and ability to lead a diverse staff
Reliable and trustworthy
Excellent time-management and organizational skills
The ability to get along well with others in a shared office space
The ability to work well with children of all ages (toddler, elementary, and high school aged)
Qualifications

The ability to ski or snowboard (preferred, but not required)
Proficient in basic computer operations (email, applications, word processing)
This position runs from mid-November through the end of winter season (usually end of March to early April.) Our Ski School hours of operation vary based on weather, time-of-year, special events, lesson programs, etc. but are usually 11am-7pm Monday-Friday and 9am-5pm Saturday and Sunday. This is a part-time seasonal position as applicants can expect to work between 25-40 hours per week. 

Tyrol Basin is growing and evolving every second! Joining the team as a seasonal employee may open the opportunity of full time, year-round, employment. Tyrol Basin is a fun place to work with regular interaction with Ownership. Benefits include season ski/snowboard passes for employees, apparel discounts, free food and beverage in the winter season for management, guest lift ticket privileges, and more!