About the NSCD
We are Colorado’s most comprehensive provider of adaptive outdoor experiences. We offer more programs, in
more places, in more ways that change lives. The National Sports Center for the Disabled is a leading provider of
adaptive outdoor recreation experiences committed to helping individuals with disabilities, their caregivers, and
the broader community rethink ability. Through the power of adaptive innovation, recreation, and Colorado’s great
outdoors, we are transforming lives, families and communities and creating a world that celebrates each
person’s abilities.
Our exhilarating adaptive outdoor experiences help participants make the very most of their passion, their talents,
and their aspirations. They discover a renewed sense of confidence, reignite the pure joy of play, and find
motivation to try new things, meet new people and believe in their own abilities. With industry-leading adaptive
equipment, renowned coaches, instructors and volunteers and unmatched mountain and metro programs, we
change the perceptions of athletes of all levels and help them, and the world, #RethinkAbility.
Position Overview
Under the supervision of the Operations Director, the Customer Service and Volunteer Coordinator assist in the
administrative operations for customer and volunteer services. Duties include participant and volunteer check in,
client data and reservation management (CDRM) support, volunteer administrative support, answering phones,
selling retail and maintaining data integrity in the volunteer and client databases. The primary objective of this
position is to provide comprehensive support for customer service and volunteer activities.
Job Duties
The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
• Answer customer service line and respond to inquiries.
• Check in participants and volunteers. Direct participant/care giver/volunteer(s) how to complete information
through the online reservation system.
• RTP lift ticket management for participants and volunteers.
• Main contact for day of reservation communication with no-show volunteers, participants, wait list participants
and Supervisor on Duty (SOD).
• Day of lesson communication with NSCD staff/volunteers regarding updated participant needs and information.
• Maintain database accuracy for statistical reporting in CDRM and volunteer databases.
• Sell equipment rentals, NSCD retail products and other NSCD lessons/activities.
• Responsible for lesson desk area organization and closet cleanliness, brochures, information and video display.
• Update retail inventory as needed.
• Collect and distribute mail.
• Record cash/check receipts and prepare and process desktop deposits.
• Manage petty cash process (check requests and receipts) documentation and tracking.
• Order office supplies.
• Manage uniform check in/out, cleaning and inventory.
• Manage computer check in/out.
• Front line associate for volunteer office administration and support for customer service office.
• Data entry, queries, importing and exporting files and statistical reports from Volunteer Information System.
• Maintains and files volunteer documents.
• Assists with the distribution and storage of volunteer nametags and vests
• Maintains a friendly and helpful attitude toward participants, volunteers, guests and co-workers.
• Maintains relationships with volunteers to forge retention and internal recruitment.
Professional Performance
• Adhere to all Personnel Policies and Procedures for the Agency.
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a role
model both at and away from the Agency.
• Maintain a creative, team-building approach to job performance and seek to bring a constructive,
problem-solving orientation to all tasks.
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner,
complying with Agency policies and standards and conforming to the scheduling requirements of the job and
program.
• Maintain an awareness of the Agency’s mission and work to promote the positive individual and social
change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried
personally, and by the Agency for the care and welfare of the clients; act with honesty and integrity in all
aspects of Agency business.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and
experience.
• Actively strive to create and maintain a culturally sensitive, and appropriate environment
through communication and interaction that demonstrates respect for diversity.
Other duties may be assigned.
Qualifications
• Excellent communication and interpersonal skills.
• Excellent written correspondence skills including report development.
• Must be computer proficient and possess experience of Microsoft Office Suite, Volgistics (or similar
database software) and ability to learn new software as needed.
• Ability to implement agency vision, mission, values, and strategic plan.
• Ability to handle multiple tasks and to assess and change priorities based upon agency needs.
• Strategic thinker who communicates professionally and effectively with diverse staff, volunteers,
donors, prospects, and community stakeholders.
• Ability to maintain consistent exercise of discretion and confidentiality in the performance of duties.
• Ability to work with a high degree of autonomy, initiative, and exercise personal judgment in a fast-paced
environment with a strong sense of humor and integrity.
• Superior skills to organize, plan, and execute the full scope of required programs.
• Knowledge of disabilities and of adaptive recreation and equipment is desirable.
• Candidates must possess a Colorado driver’s license, meet background check criteria and criteria regarding
clearance to drive NSCD vehicles.
Work Schedule
This is a full-time, seasonal position. The work schedule varies based on seasonal programming needs, generally
from 8:00 am – 5:00 pm. This position will require weekends and/or evenings supporting the programming needs of
the agency.
Salary
The hourly pay rate range for this position is $22.00 – $25.00 per hour. Actual salaries will vary and may be above
the range based on various factors including but not limited to experience, education, training, credentials, and
performance.
NSCD provides seasonal employees paid sick leave, and employees may participate in the 403b retirement
plan after reaching 1,000 hours of worked time
Physical Requirements
• Dexterity, auditory and visual acuity to operate computers and phones or mobile devices.
• Auditory and visual acuity to interact with guests, sponsors, donors, and clients on a daily basis.
• Able to work for long periods of time without break during the conduct of presentations, meetings, and
events.
• Able to lift 25 lbs. with minimal assistance.
• Able to work outside year-round in varying conditions.
• Able to successfully manage multiple, high priority tasks in a fast-paced environment.