Website Whaleback Mountain Learning Programs

Director of Learning Programs

Job Summary:
The Director of Learning Programs oversees the quality of both guest and employee experiences across all learning initiatives. This role is pivotal in enhancing the program’s reputation by cultivating a professional yet enjoyable environment. Reporting directly to the Director of Business Operations, the successful candidate will strategize and execute plans to expand the program’s impact during the peak ski season (December 1 to April 1). This is a full-time position during the winter season(~12/26-3/18) with opportunities for part-time to full-time work in the off-season.

Benefits:

  • Enjoy a family season pass for up to 5 family members as a benefit of employment!

Key Responsibilities:

  • Lead the recruitment, training, and certification of instructors, including organizing pre-season educational clinics.
  • Manage the operational aspects of both the Learning and After School programs.
  • Develop and implement comprehensive after-school offerings in collaboration with local communities.
  • Foster and sustain partnerships with educational institutions and other learning entities.
  • Standardize procedures for group check-ins and check-outs.
  • Collaborate with the Marketing and Sales departments to enhance customer experiences, from lesson bookings to purchases.
  • Supervise instructors’ work schedules and ensure they align with program demands.\
  • Maintain open and effective communication with all stakeholders through various channels.
  • Oversee the payroll process for instructors, guaranteeing both accuracy and punctuality.
  • Address and resolve issues swiftly, applying disciplinary measures when necessary.
  • Mediate conflicts involving staff or guests to ensure a harmonious environment.
  • Liaise with other department heads to ensure coordinated operations.
  • Occasionally step in as a ski or snowboard instructor when required.
  • Manage the inventory and distribution of uniforms and instructional equipment like ski school learning props.

About Whaleback Mountain

Mission
We are a nonprofit organization with a mission to sustain Whaleback Mountain as a community snow sports facility that welcomes everyone to discover the joy of skiing and riding and to become a lifelong snow enthusiast. Our commitment is to ensure that all members of our community who want to enjoy snow sports is able to do so regardless of ability to pay.

Values
Build community: We exist for the community and all those who want to ski and ride affordably. Choose Whaleback. Build community.
Be yourself: We are committed to providing a welcoming environment for all kinds of people and all styles of skiing and riding. Come to Whaleback. Be yourself.
Ski it to believe it: The secret to becoming an avid, lifelong skier or rider is to start early, challenge yourself, and always have fun. Our varied terrain—steep groomers, moguls, dense glades, and easy cruisers—will challenge you at any stage of life and thrill you enough to keep you doing it again, and again, and again. Experience Whaleback. Ski it to believe it.
Love to learn: We love to help people learn, because with snow sports you never stop learning. Our education programs are convenient for the after-work and after-school snow sports enthusiasts, keeping you on the snow, close to home. Live Whaleback. Love to learn.

Application Process:
Please submit your resume and a cover letter detailing your qualifications and interest in the role to Alex Lahood, Director of Business Operations, at .

To apply for this job please visit www.whaleback.com.