Job Summary:

The Mountain Sports School Desk Coordinator is the main point of contact for guests utilizing the Mountain Sports School.  This position oversees guest satisfaction covering pre-arrival contact, sales and knowledge of Mountain Sports School products, and addressing concerns brought to the department’s attention.  This is a position requiring availability on weekends and holidays to oversee guest interactions and transactions, creating the best guest experience at Brundage Mountain Resort.

Essential Duties and Responsibilities:

• Manage all interactions with guests coming to the Mountain Sports School counter, acting as a main point of control.
• Help guests enter all necessary information into Entabeni software to create a thorough guest profile.
• Be knowledgeable about product offerings and be able to recommend products to guests based on their needs, goals, and interests based on guest profile.
• Ensure that information obtained from guests will help the Mountain Sports School team create the best possible student-instructor match-ups.
• Act as a liaison between Guest Services and Mountain Sports School departments to relay information about upcoming lessons/groups.
• Run daily reports, with special attention to minimizing scheduling errors.
• Contact prior Mountain Sports School guests to generate sales of 25/26 season’s offerings.
• Responsible for sending pre-arrival emails for all upcoming reservations and answer guest questions knowledgeably.
• Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations.
• Ensure company policies and procedures are being followed, alert leadership and team of potential issues with recommendations on how to resolve them.
• Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors.
• Complete sales and reservation transactions using Entabeni Point-of-Sale and CNS system.
• Enforce Brundage health/safety policies with guests and fellow employees.
• Assist other Guests Services teams as necessary.

Employee Housing may be available for early applicant.