Website Mount Sunapee Resort

Children’s Programs Ski & Ride School Supervisor

Location: Mount Sunapee Ski and Ride School (Newbury, NH)

Can you be the energy source for your staff? Lead By Example because you love to teach skiing and riding to children? The Ski and Snowboard School Supervisor for Children’s Programs is a member of the Ski and Ride School management team: responsible for the quality assurance and overall management or the Ski & Ride School.  With guidance from the SRS Manager, this position is responsible for the job specific training, managing, scheduling, payroll, financial oversight and morale of instructors who teach primarily children from ages 3-14 in a variety of programs and group and private lessons. This leader is also responsible for promoting workplace safety programs, thoughtful assignment of ski school lessons to instructors, conducting instructor on-hill observations to review product quality while offering feedback and systemic evaluations. Responsible for regular interaction with guests to solicit feedback, resolve conflicts, and accommodate guest service. Works closely with other resort supervisors in the Ski and Ride School and other departments as needed. To apply go to

Job Responsibilities

  • Guest experience
    • Ensure the highest level of quality in regards to private or group lessons and overall ski/snowboard school experience
    • Responsible for implementing guest recoveries and tactics to increase Guest Experience (GX) scores. Performance measured by meeting or exceeding GX survey metrics.
  • Employee experience
  • Staff communication to include: daily morning meetings, monthly staff meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes. Responsible for achieving or exceeding expectations in Employee Engagement Survey metrics
  • Worker’s Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication. Oversight of family members to ensure all safety compliance programs (on-line safety quiz, equipment check, park pass program, kids on lifts) achieve 100% completion rate. Performance measured by achieving or exceeding worker’s compensation metrics
  • Safety in regards to reviewing product quality and instructor performance and class handling, including monitoring of suggested and prescribed routes
  • Conduct work place safety initiatives to include facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings
  • Instructor scheduling to administer fair work priority status while managing for financial success. Performance measured monthly by  meeting or exceeding financial metrics
  • Continuous interaction with Product Sales & Service team to manage lesson bookings ensuring exceptional guest experiences while maximizing revenue. Appropriate level of expertise utilizing RPOS sales and reporting tools, including monitoring and administration of inventory controls and payroll
  • Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of instructors
  • Be a Role model and bring to life the company’s values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun
  • Remain current with certification and membership of professional ski/snowboard organizations

Job Requirements

  • High School Diploma
  • Proficient in reading, writing, and communicating in English
  • Minimum of three years as a full-time instructor for a recognized ski/snowboard school
  • Previous experience as an Instructor Trainer or Supervisor Assistant is highly recommended
  • Current professional instructor certification: PSIA-AASI Level 1 and Children’s Specialist minimum required
  • RPOS, MS Word, Excel, Outlook, Social Media, Written Communication skills required
  • Verbal communication in person and via telephone with guests, instructors and management


  • $27 / hour starting rate and adjusted to commensurate with experience.

To apply go to

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