Website Aspen Snowmass Ski Resort
Children’s 3 & 4 Year-Old Supervisor – Snowmass
Company Description
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
The 3 & 4 Year Old Supervisor leads and supports pros and inside support team to deliver exceptional guest services and operational excellence. The Supervisor will be responsible for overseeing the inside and outside coordination of the 3 & 4 year old ski program, including actively building a dynamic and cohesive team that solves problems creatively and implements new ideas, and spends time building relationships between Pros and guests. The ideal candidate has a PSIA certification or a background in education with a proven track record of building and promoting a healthy and supportive culture of professionalism, excellence, collaboration, and trust. A passion for working with young children is essential.
*The budgeted salary range for this position is $60,656 – $66,721. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
*Applications for this position will be accepted on a rolling basis.
Essential Job Functions
- Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and departmental initiatives as prescribed
- Supervise, schedule and staff a team of pros to meet daily operational needs and assist in maintaining scheduling accuracy throughout the season
- Support business growth, guest experience, and expense management through scheduling, staffing, and assigning
- Support divisional staffing through recruiting, training, developing, scheduling and evaluating employees
- Promote excellence in guest service, evaluate experiences, resolve guest concerns when they arise
- Actively observe guest experience and Pro performance at key times of each day
- Be present, available, and engaged with Pros and guests, on hill and in a supportive leadership capacity
- Ensure that essential information is communicated frequently and accurately
- Act as a resource/mentor and provide guidance and direction to team members; including to Academy training, PSIA certification, Stage IV and Trainer pathway mentorship
- Collaborate with other departments to execute operations and expand product knowledge and understanding as needed
- Assist sales and reservations, payroll, and other ski school support departments as needed in areas of shared ownership
- Understand, communicate, and support a culture of risk management
- Participate and take a leadership role in employee recognition, disciplinary action and performance management
- Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
- Conduct thorough end-of-season analysis of individual and departmental strengths and opportunities in support of the off-season evaluation and planning cycle
Qualifications
- Minimum of 5 seasons in the winter sports industry required
- High School Diploma or equivalent required, college degree preferred
- Strong computer skills including Point of Sale software, scheduling software, email, Microsoft products and other computer programs required
- Current PSIA/AASI or equivalent certification, level 2 (or higher) preferred
- Demonstrated experience working with children 6 & under preferred
Additional Information
Supervision Given and Received
Supervision given: Exercises general supervision over ski/snowboard Pros. Assigns a variety of routine tasks, sets general expectations of results according to company policies and procedures. Additional responsibilities include interviewing, hiring, planning, assigning, and directing work; appraising performance; recognizing and disciplining employees; addressing complaints and resolving problems.
Supervision received: Works under general supervision of the Program Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.
Work Environment and Physical Demands
- Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
- Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
- Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits. Note enrollment dates differ across the various programs.
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass
- Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company’s benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
To apply for this job please visit jobs.smartrecruiters.com.
