Website Copper Mountain Resort

Ski and Ride School Manager

Location: Copper Mountain Resort, CO

Type of Job: Year Round Full Time

Compensation: Proposed hiring rate of $2,115.38 to $2,276.92+ biweekly amount, actual pay will be adjusted based on experience. May be eligible for a discretionary bonus annually.

Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Description:

Winter Business:

  • The manager is responsible for all aspects of Ski & Ride School Operational Activity.
  • The Manager will lead a team of supervisors, support staff and instructors to deliver exceptional guest experiences, aimed at generating revenue by coaching front-line to drive repeat business from loyalty and retention.
  • Team duties span from recruiting instructors, startup new-hire orientations, ongoing training around operations & services delivery, safety, scheduling, service recovery, interface with other divisions, to employee evaluations, exit interviews and seasonal employee separation.
  • Verifying guest programming (i.e. prices, products, times and locations), understanding and monitoring fluctuating guest volumes, staffing levels, work distribution, as it relates to Lab%Rev are critical activity to succeed.
  • Lead the team (leaders to frontline) with role model behavior both on and off the slopes and being enthusiastically engaged from start to finish are ideal traits.
  • Accepting and being versatile and nimble to handle all miscellaneous projects or duties as assigned are valued. Leading across other leadership functions, as a collaborative team player, will encourage versatility within the school and business.
  • The Manager will assist the Director with strategic programming, recruitment, scheduling, training, recognition, evaluation and partnership agendas to deliver desired commercial results.
  • The Manager will ensure accuracy, privacy, integrity and timeliness for all administrative to service aspects of Ski and Ride School,; deliver exceptional customer service through coaching the entire experiences from start to finish and value all participants linked to SRS including youth, adults, parents and extended family & friends.
  • The Manager will work with all other Copper Mountain departments in all aspects of the business.
  • Creating loyalty and retention of clients via exceptional first experiences, to handling service recovery to win back guests will be a priority.
  • The ultimate goal of the Manager through the team is to drive friendly customer service, value for money experiences and manage the Lab%Rev to achieve net goals, by working with operational mangers & supervisors to handle guest volumes and make the experience rewarding and fun for the employees.

Summer/Fall activity:

  • Will be focused on recruitment, orientation planning, building schedules, documenting SOP’s and training agendas to open strategically, by deploying only the required resources to match the volume throughout the winter.
  • This position is a leadership position in the Ski & Ride School Division. The Manager is expected to lead by example, support core values, service standards, and exhibit appropriate, pro-active, guest-friendly playmaker behavior.

Basic Requirements:

  • Must be able to lift 50 lbs.
  • Must be able to read Copper Mountain literature & forms
  • Must have the ability to deal with high levels of activity (i.e., phone and
    guest/employee contact) for long periods of time
  • Must be able to have adequate hearing for phone conversations in a noisy environment.
  • Must be able to speak and pronounce the English Language free from error on a consistent basis.
  • Must be able to stand for long periods of time
  • Must have fine motor skills
  • Must be able to ski/ride all terrain at Copper Mountain.
  • Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Please apply online at www.coppercolorado.com/jobs.

Questions – contact or 970.968.2318 ext. 10144

To apply for this job email your details to Recruiter@CopperColorado.com